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Free return (within the Netherlands)

If you want to return a jewelery free of charge (within the Netherlands) within 30 days of receipt of your order, we request that you go through the following procedure:

1. You fill in the withdrawal form (see form below) and send it to us;
2. You will receive a confirmation from us within 2 working days by email and the reply number / zip code where you can return your jewelry for free; Belgian customers must bear the postage costs for returns to the address specified by us;
3. The return remains at your risk;
4. After you have notified us of the withdrawal, you have 14 days to return the jewelry;

*** pay attention !!! Our mail may end up in your spam box *** so please check it if you do not receive anything.

5. After receipt we check the shipment;
6. We will refund the purchase amount to you as soon as possible, but no later than 14 days after receipt of the cancellation notice. If you have used one of our additional shipping options, the costs of this additional shipping option will not be credited.
7. As soon as the purchase amount is refunded to you, you will receive a confirmation email with an overview of the returns received and the amount you receive from us. We can wait with repayment until we have received the jewelry back or until you have demonstrated that you have sent it.
8. No right of withdrawal applies to custom products.

We must adhere to the applicable conditions as literally determined by the ACM = Authority for Consumers and Markets:

"The entrepreneur reimburses all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal (time of dissolution). The refund is free of charge for the consumer.

If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method. "

If you want to exchange a piece of jewelry within 30 days of purchase, the above procedure also applies.
You can also order and pay for the right piece of jewelry again.


Withdrawal form
Aan:
Mooye Jewelry
Mailbox 144
4300 AC Zierikzee
The Netherlands
0031(0)111-550550
sales@mooye-jewelry.com

Mooye Jewelry

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Our service

  • Free shipping
  • Secure payment
  • Fast delivery
  • Free gift packaging
  • Ordering before 4.30 pm shipped the same day
  • 30 days return guarantee

Contact

  • Mooye Jewelry
  • P.O. box 144
  • 4300 AC ZIERIKZEE
  • The Netherlands
  • Mail: sales@mooye-jewelry.com
  • Phone: 0031-111 550550